{"id":27823,"date":"2019-04-27T16:34:44","date_gmt":"2019-04-27T15:34:44","guid":{"rendered":"https:\/\/one-training.org.uk\/courses\/?post_type=ufaq&#038;p=27823"},"modified":"2022-10-30T16:31:58","modified_gmt":"2022-10-30T16:31:58","slug":"incorrect-entry-of-a-learners-email-address-at-registration","status":"publish","type":"ufaq","link":"https:\/\/one-training.org.uk\/courses\/ufaqs\/incorrect-entry-of-a-learners-email-address-at-registration\/","title":{"rendered":"Incorrect Entry Of An Email Address &#8211; Request Learner Removal"},"content":{"rendered":"<style>body {\r\noverflow:initial;\r\n}\r\n\r\nh4 {\r\npadding: 10px;\r\nbackground-color:#1877f2;\r\nborder:1px solid #1877f2;\r\nfont-size:13px;\r\ncolor:#ffffff !important;\r\ntext-align: center;\r\nborder-radius: 5px;\r\nwidth: 100% !important;\r\n}<\/style><div  class=\"ewd-ufaq-faq-list ewd-ufaq-page-type-load_more ewd-ufaq-category-tabs- ewd-ufaq-faq-category-title-accordion\" id='ewd-ufaq-faq-list'>\n\n\t<input type='hidden' name='show_on_load' value='' id='ewd-ufaq-show-on-load' \/>\n<input type='hidden' name='include_category' value='' id='ewd-ufaq-include-category' \/>\n<input type='hidden' name='exclude_category' value='' id='ewd-ufaq-exclude-category' \/>\n<input type='hidden' name='orderby' value='date' id='ewd-ufaq-orderby' \/>\n<input type='hidden' name='order' value='desc' id='ewd-ufaq-order' \/>\n<input type='hidden' name='post_count' value='-1' id='ewd-ufaq-post-count' \/>\n<input type='hidden' name='current_url' value='\/courses\/wp-json\/wp\/v2\/ufaq\/27823' id='ewd-ufaq-current-url' \/>\n\t\n\t\n\t<div class='ewd-ufaq-faqs'>\n\n\t\t<div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-one ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-27823-wjHO40f2aV' data-post_id='27823'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-square'>\n\t\t\t<span >A<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tIncorrect Entry Of An Email Address &#8211; Request Learner Removal\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>The <span style=\"color: #ff0000\"><strong>REMOVE<\/strong><\/span>\u00a0 button appears next to the name of an enrolled learner who has not yet started the course and is within the <strong>90 day<\/strong> course access licence period.<\/p>\n<p>This button can be used to:<\/p>\n<p><strong>1. <\/strong>Remove a learner from the group in the event that their email address was mis-entered by the Group Leader (within the course licence period).<\/p>\n<p><strong>2<\/strong>. To remove a learner from the group who no longer wishes to participate in the training (within the course licence period).<\/p>\n<h6>What happens<\/h6>\n<p>This sends a <strong><span style=\"color: #ff0000\">REMOVAL REQUEST<\/span><\/strong> to our Administration department who will remove the learner from the group.\u00a0 Once the removal is completed the available registrations will increase accordingly.<\/p>\n<p>This process is <strong>not automated<\/strong> and therefore may be subject to delays.\u00a0 We endeavour to respond within <strong>1 hour<\/strong> during normal working hours.<\/p>\n<h6>Not to be used<\/h6>\n<p>This facility should <strong>NOT<\/strong> be used if a learner has reported that they have not received login details.\u00a0 On such occasions the Group Leader may use the <strong>RESET PASSWORD<\/strong> button.\u00a0 This will send a password reset email to the learner.<\/p>\n<h6><strong>Important.<\/strong><\/h6>\n<p>Once removed, the email address <strong>can not<\/strong> be re-added to the group, as this will link to the previous session which may have expired.<\/p>\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-custom-fields'>\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>\n\t<\/div>\n\n\t\n<\/div>","protected":false},"excerpt":{"rendered":"<p>A Incorrect Entry Of An Email Address &#8211; Request Learner Removal The REMOVE\u00a0 button appears next to the name of an enrolled learner who has not yet started the course and is within the 90 day course access licence period. This button can be used to: 1. Remove a learner from the group in the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"ufaq-category":[142],"ufaq-tag":[],"class_list":["post-27823","ufaq","type-ufaq","status-publish","hentry","ufaq-category-group-leader-advice"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Incorrect Entry Of An Email Address &#8211; 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